Part 8/12:
Avoid the trap of trying to address every conceivable problem at once.
Implement clear KPIs aligned with business goals—such as fairness for HR applications or toxicity management for customer support—to evaluate success effectively.
5. Risk Management and Platformization
Scalability demands an architecture that’s modular, cloud-agnostic, and model-agnostic. Leaders should:
Design solutions resilient to changes in third-party models or cloud providers.
Invest early in platform components like caching, retrieval systems, and knowledge bases for efficient operation.
Ensure compliance and security are baked into architecture to mitigate liabilities.