Part 9/12:
- Finance and Accounting: Anju discussed AI bots that handle claims processing with minimal human intervention, reducing errors and freeing staff for value-added activities. Predictive analytics also alert internal teams about potential failures beforehand.
Future Trends and Responsible AI Practices
Looking ahead, panelists identified several key trends:
The integration of responsible AI, emphasizing transparency, fairness, and regulatory compliance.
Evolution from simple PoCs to battle-tested, trustworthy AI systems.
Emergence of AI Agents capable of multitasking and inter-departmental collaboration, transforming internal workflows.
Focus on single customer view through comprehensive 360-degree data integration, enhancing personalized experiences.