Part 8/13:
Conducting pilots in sandbox environments enables rapid testing and iteration. If a use case fails to meet KPIs despite multiple refinements, organizations should be prepared to abandon and pivot toward more promising opportunities.
Cost Savings via AI in IT Operations (ITOps)
Implementing AI-driven support systems, such as conversational interfaces integrated with enterprise knowledge bases, can significantly reduce operational costs. For example, automating ticket resolution can lead to 5% or more savings in IT budgets—money that can be reinvested into scaling AI initiatives.
Building a Robust AI Capability Framework
A Three-Layered Approach
To scale AI efficiently, enterprises should adopt a capability model covering: