Part 10/12:
He further suggests that organizations need a holistic, problem-driven approach rather than viewing generative AI as a standalone solution. Integrating AI into comprehensive workflows—like inside sales, where AI can assist with lead qualification, sentiment analysis, and real-time coaching—ensures scalable and impactful use.
Future Trends and Strategic Outlook
Looking ahead, the panelists agree that the future of generative AI involves deeper personalization and productivity enhancement. For example, AI-driven tools will better assist employees by providing contextual information, real-time coaching, and sentiment-based modifications during customer interactions.