Part 2/11:
Shashank begins by framing AI as a well-established yet rapidly advancing field. The recent breakthroughs, particularly in generative AI (or "Gen AI"), have injected fresh enthusiasm about its capabilities. For Razorpay, a prominent player in Indian payments and banking solutions, AI plays a central role across three major domains:
Operational Efficiency: Enhancing processes such as onboarding, fraud detection, and customer support.
Customer Experience: Innovating how users interact with financial products, creating seamless experiences.
Employee Enablement: Upskilling teams and transforming internal workflows via AI tools.
He emphasizes that AI enables automation and personalization, which are critical for competing effectively in a fast-evolving landscape.