Part 3/11:
Automating Operations and Enhancing User Support
Razorpay leverages AI extensively in automating complex operational tasks. For example, the onboarding process—a traditionally tedious workflow involving KYC verification, business validation, and document checks—is now significantly streamlined. AI-driven automation automates around 70-75% of onboarding, simplifying the process and reducing turnaround times.
In customer support, AI-powered chatbots now deliver multilingual assistance, handling queries in languages like Hindi, English, and Kannada—something cumbersome for human teams without specialized language resources. AI's real-time responses not only elevate user experience but also free up human agents for more strategic tasks.