Part 10/11:
Banking experiences will evolve from static, institution-centric models to hyper-personalized, mobile-first, cloud-native interactions—redefining trust and engagement in finance.
Embracing the Opportunities and Challenges
While AI offers enormous potential, Shashank maintains a pragmatic outlook. He advocates for proactive adoption—cultural and organizational investment in AI literacy will be crucial for maintaining competitiveness.
He also underscores the importance of balancing innovation with security, emphasizing that India's strong regulatory regime and focus on compliance create a fertile environment for responsible AI integration.