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The organization’s global capability center in India boasts around 7,000 employees—roughly 10% of Fidelity’s global workforce—and acts as a hub for various business units, including IT, engineering, operations, and data science. Over the years, the center has evolved from a cost-centric model to a strategic enabler of advanced AI and machine learning (ML) solutions.
Evolving Role of Global Capability Centers
He outlined the transformation of capability centers, which originally focused on cost arbitrage, into strategic partners driving innovation. Companies like Fidelity now prioritize the depth and breadth of AI capabilities rather than mere cost savings. Businesses inquire whether the center can support AI initiatives, signaling a shift from cost to value-driven perspectives.