Part 2/7:
Producers—the internal teams responsible for developing, implementing, and maintaining AI systems—must navigate their own set of biases. These biases can include overconfidence, resistance to change, or anchoring on traditional processes. Overcoming them requires conscious effort to reframe perceptions and foster a culture of innovation and learning.
Meanwhile, consumers—the end-users of AI-powered solutions—face their own challenges. They need to be educated, or at least resilient enough to undergo a process of learning and adaptation. This onboarding process is lengthy and complex, demanding not only technical training but also behavioral change. The difficulty is compounded by the fact that this educational journey must often align with pre-existing beliefs, habits, and fears.