Part 4/10:
This move isn't unique—others such as Klarna and Salesforce have also rapidly accelerated their implementation of AI-driven solutions, leading to layoffs of customer service staff and back-office personnel. Klarna's experience is particularly instructive; they initially laid off a substantial number of employees to adopt AI chatbots, only to rehire some as they reevaluated the impact of automation. Salesforce recently fired nearly 45% of its customer service staff, underscoring how pervasive AI adoption has become.