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The Impact of Artificial Intelligence on Jobs: Klarna’s Massive Downsizing and the Future of Work
In the rapidly evolving landscape of artificial intelligence (AI), companies are experiencing profound changes—some positive, some challenging. One striking example is Klarna, the fintech giant known for buy-now-pay-later services, which has drastically reduced its workforce by over 4,400 employees within a single year. Despite growing revenues and expanding its customer base, Klarna has slashed its staff from 7,400 to just over 3,000 employees. How is such a paradox possible? The answer lies largely in AI automation and its sweeping influence on the workforce.