Part 3/10:
One of the most visible examples of AI-driven change is Klarna’s replacement of customer support agents with chatbots. About a year and a half ago, the company replaced 700 full-time customer service agents with a single OpenAI-powered chatbot, drastically reducing resolution times to under two minutes. This move illustrates how AI can now handle functions that previously required large human teams, especially in clerical and analytical roles.