Part 4/10:
Similarly, other companies are following suit. Salesforce, for example, recently laid off 45% of its customer service staff while investing in upskilling their remaining employees to work alongside AI tools. Meanwhile, Accenture, a global consulting firm, fired 11,000 employees but reportedly upskilled 550,000 staff in AI competencies. This indicates a strategic shift: companies are reducing their human workforce in certain areas but investing heavily in AI literacy and skills for those who remain.