Part 6/10:
The immediate implications are clear: traditional roles like translators, customer service agents, and data analysts are increasingly being replaced or augmented by AI. For instance, Klarna replaced 700 support staff with AI chatbots, and the quality of service initially suffered, prompting some re-hiring. Yet, the trend suggests that future hiring will favor individuals familiar with AI and willing to adapt.
This shift has broader economic and societal consequences. Universities are seeing higher unemployment rates among recent graduates, as companies halt hiring new staff and instead upskill or replace existing workers with AI. The question is no longer if AI will replace jobs but how quickly and to what extent.