Part 4/12:
Quantifying Savings and Efficiency
To understand the scale of these improvements, consider Wendy's data revealing a two-minute reduction per order. If a location processes 200 orders daily, that's 400 minutes (or about six hours) of estimated labor saved daily—meaning those hours previously needed for human order-takers are now automated.
Video Monitoring and Customer Recognition
Future possibilities include integrated camera systems capable of facial recognition—identifying returning customers and personalizing interactions. While privacy constraints currently limit facial footage recording, advancements could see AI greet customers by name and recall past orders, further enhancing customer experience and operational efficiency.