Part 4/10:
Recent layoffs by major corporations highlight the trend of replacing human roles with AI-driven solutions. For instance, Salesforce recently cut 45% of its customer service staff, signaling a shift toward automation. Bet-David noted that companies favor AI because of its reliability—machines don’t get sick, don’t engage in office politics, and can perform repetitive tasks with precision. However, he also pointed out that the effectiveness of AI depends heavily on the right standard operating procedures (SOPs) and strategic implementation. Companies experimenting with AI are closely watching outcomes, especially regarding customer retention and sales improvements.