Part 1/11:
Understanding the Impact of AI-Driven Layoffs at Salesforce and Beyond
Recently, Salesforce announced significant layoffs across its headquarters, signaling a transformative shift driven by artificial intelligence (AI). Specifically, approximately 10% of their San Francisco HQ staff — around 262 employees — were let go, alongside another 93 layoffs in their Washington location. These cutbacks follow a pattern of widespread workforce reductions across the tech giant, most notably the departure of 4,000 customer service representatives, which constitutes roughly 40% of their customer service staff.