Part 4/11:
The layoffs highlight a broader pattern across the industry: companies are automating entry-level roles through AI, effectively "rebalance" their headcounts to focus on more sophisticated tasks requiring human expertise. For Salesforce, 50% of customer service tasks are reportedly now handled by AI agents, reducing the need for large customer support teams.
The roles impacted at Salesforce include:
- 161 technology and product roles, encompassing software engineering, AI model development, product management, design, and data analytics; areas where AI is now providing significant support or even replacing human input.