Part 4/9:
Benioff emphasizes that AI is particularly effective at handling routine tasks—a realm that traditionally consumes significant human resources. For many small businesses and startups, implementing AI-driven chatbots and virtual assistants can dramatically reduce response times. Think of the difference between a human taking hours to follow up on a lead versus an AI that responds within seconds—that's the critical metric known as speed to lead, which directly correlates with higher conversion rates.