Part 7/9:
The landscape demands proactive leadership—one that offers clear guidelines, training, and measurable KPIs to navigate AI integration effectively. Practical steps include:
Establishing explicit KPIs: Define what constitutes success—e.g., focusing on deal closures or lead conversions rather than call counts.
Providing comprehensive training: Move beyond casual YouTube tutorials. Develop SOPs and coaching to ensure employees understand how to use tools correctly.
Tool-specific delegation: Assign tailored AI tools to specific tasks, such as using ChatGPT for content creation or Closed Bot for lead qualification, with transparent benchmarks for success.