Part 9/14:
He exemplifies a leadership style focused on constant improvement: "We will have a new competitor in five years, and they will be faster, more efficient, more capable." His solution: become that company through relentless innovation, standardization, and data-driven decision-making.
Dell vividly describes how data from telemetry, warranty logs, and customer interactions fuel tools like "Next Best Action," which streamlines support, software development, and sales. This obsession with data and continuous improvement underpins Dell’s approach—similar to the iterative design principles that Henry Ford championed.