Part 2/11:
Rajan emphasizes that organizations often grapple with the tension between exploring cutting-edge technologies and maintaining focus on tangible business outcomes. While there's palpable excitement to adopt new innovations like Gen AI, he notes that in tight resource and budget scenarios, projects should be driven by clear metrics that matter to the client's core business—be it impact on revenue, operational efficiency, or customer experience.
He advocates for "peeling the onion"—a metaphor for digging deeper into the actual metrics or KPIs that a project aims to influence, whether financial, process-driven, or operational. Only through understanding these core metrics can organizations prioritize initiatives that generate measurable impact rather than falling prey to hype cycles.