Part 10/14:
AI’s Promise in Personalizing Customer and Patient Experiences
Beyond operational efficiencies, Cooper highlights AI’s potential in improving the human experience. In healthcare, AI can personalize patient interactions, improve outcomes, and increase satisfaction. For instance, Paradigm’s musculoskeletal care platform uses AI to assess the complexity of individual cases, considering psychosocial and socioeconomic factors often overlooked in traditional models.
This tailored approach enables care teams to triage patients more accurately, provide targeted interventions, and ultimately deliver better care. Such applications showcase how AI can enhance empathy, understanding, and outcomes in sensitive contexts—improving both patient and provider experiences.