Part 4/11:
In fact, recent trends show that AI-driven automation in HR—such as candidate screening—has streamlined processes, reducing the workload on individual employees. Paradoxically, this efficiency can lead to increased hiring. For example, although automation was expected to reduce bank teller jobs, data reveals that vacancies have increased by 35% over five years. Banks expanded branches to serve more customers, requiring more interpersonal bank tellers—jobs that AI cannot yet replace.
This example illustrates a broader cycle: initial displacement followed by productivity-driven growth. As organizations become more efficient, they generate higher margins, which enable expansion and consequently create new roles—many of which will require human skills that AI cannot replicate.