Part 1/12:
Walmart's AI-Driven Transformation: Enhancing Customer Experience from Multiple Angles
Introduction
In a recent presentation, Walmart's leadership and technologists outlined how the retail giant is leveraging artificial intelligence (AI) across its vast operations to elevate customer experience, optimize pricing and delivery, and innovate store-level processes. With a global footprint spanning 19 countries, over 10,500 stores, and a workforce of approximately 2.1 million associates, Walmart embodies a tech-empowered omni-channel retail model. The overarching goal? To help customers save money and live better by seamlessly integrating AI into every facet of their shopping journeys.