Part 8/12:
Fast and reliable delivery remains crucial to customer experience. Walmart combats this with smart prediction models—collectively termed smart tags—which analyze data from inventory, shipping, and seller performance to generate accurate delivery estimates. These models ensure customers receive their orders on time, boosting conversions and reducing dissatisfaction caused by delays or inaccurate expectations.
Next-Generation Innovations
Conversational AI and Automation
Walmart has developed an in-house Conversational AI platform called 'Converse', enabling various functions: