Part 9/12:
Shopping Assistant: Integrates with Google Assistant, Siri, and messaging platforms, allowing customers to add items to their cart via voice commands—customized based on previous preferences.
Customer Care Automation: Powering virtual assistants that can handle order tracking, FAQs, and in-store inquiries by understanding natural language and personal context.
Associate Support: Providing store associates and delivery drivers with hands-free apps to access schedules, order details, and store information seamlessly.
In-Store AI and Robotics
Walmart is experimenting with AI-powered in-store solutions: