Part 3/14:
However, the advent of generative AI (gen AI), exemplified by ChatGPT, marks a significant turning point. The speaker recounts a pivotal decision made in December last year: shifting entire AI work streams—particularly in sectors like BFSI (Banking, Financial Services, and Insurance) and e-commerce—from traditional AI to gen AI. This transition was driven by the profound utility that generative models now offer, fundamentally changing operational paradigms.