Part 7/10:
Supply chain management is critical; unlike some competitors, Wawa relies heavily on third-party suppliers, which introduces operational vulnerabilities. While Casey's controls its supply chain internally, Wawa's model depends on external partners, making it susceptible to disruptions.
The company has also had missteps, such as its 2023 pizza offering—which received negative reviews—and the trial of drive-thru-only stores that didn’t quite meet expectations. These learning experiences highlight Wawa's willingness to experiment and adapt.