Part 8/9:
Sally McManus emphasized that management quality directly impacts productivity and worker well-being. She pointed out the importance of worker consultation, asserting that employees often hold valuable insights into improving their roles and organizational efficiency. Failing to engage staff results in missed opportunities for innovation and contributes to a toxic work environment that fosters burnout.
She clarified that managers are ultimately responsible for making decisions but that inclusive practices—listening to those on the front lines—can lead to better outcomes both for workers and companies.