Part 2/13:
Mark Beni off, the chief executive officer of the $248 billion valuation company Salesforce, recently made a startling announcement. He disclosed that Salesforce has laid off 4,000 customer service employees while replacing them with AI-powered agents. Astonishingly, Beni off expressed this move with a smile, emphasizing that he needs "less heads," implying human employees are now viewed as cost liabilities rather than valued contributors.