Part 5/7:
Scaling a business isn’t simply about increasing sales but involves a strategic overhaul of processes. Alannah emphasizes that taking a pause to prepare is crucial. She advises entrepreneurs to step back, evaluate their backend systems, and implement automation tools to handle increased workload efficiently. Communication transparency is also vital; she maintains open honesty with her customers, informing them when she needs a break or is behind schedule.
Her customer-first mentality has paid off. The support from her clientele—who appreciated her honesty—allowed her to focus on creating art without feeling overwhelmed by the business side. This trust and transparency foster loyalty and reinforce the importance of authentic relationships in entrepreneurial success.