Part 2/11:
Imagine walking into an office where 700 colleagues have been replaced by AI bots—not a scene from science fiction but a reality that unfolded in 2024. A case study of Clara, a global payments company serving 150 million customers, vividly illustrates this shift. Clara’s AI assistant, powered by OpenAI, handled 2.3 million customer conversations in its first month, effectively performing the work of 700 full-time human service agents.