Part 2/5:
The speaker underscores that tech giants like Google are aware of the reality that many consumers prefer to make purchases from other people rather than solely from automated systems. This insight underscores a fundamental truth: human interaction remains highly valued, and AI should serve to enhance, not diminish, that personal connection.
In this context, companies with large-scale operations—such as those involved in content creation—are leveraging AI to automate administrative tasks and streamline workflows. One example mentioned is a company operating on a continent-wide scale that has nearly fully automated much of its writing process using AI. However, the focus is on how such automation can be employed thoughtfully to serve human needs better.