Part 6/9:
Customer Service
Customer inquiries would be routed to specialized AI models based on complexity and subject matter. These models would access up-to-date knowledge bases, handling straightforward issues automatically while escalating complex cases to humans at crucial points. The system would learn from resolution metrics to enhance satisfaction and efficiency.
Strategies to Avoid the Tool Trap
To ensure organizations don't fall into the trap and instead thrive with AI, Dr. McCoy advocates several foundational principles:
Start with workflows, not tools: Map out entire business processes first.
Build for interoperability: Select tools with robust APIs for seamless integration.
Focus on data flow: Prioritize designing how data moves between systems.