Part 7/12:
Examining the practicalities, Shapiro discusses product-market fit. He emphasizes that a tool's success depends on how often or how intensely users need it. For instance, consumers may rarely buy or need a new house, so Zillow (a real estate platform) sees high-impact but low-frequency use. Conversely, social media uses high volume but low utility, leveraging addiction rather than solving complex problems. He argues that ChatGPT does not inherently fit either category well: it is too expensive for mass consumer use and lacks the consistent utility required for high-volume, low-cost applications.