Part 8/16:
However, the reality is starkly different. The company's flagship product, ChatGPT, remains a costly venture. Despite claims of significant productivity gains—such as Salesforce reporting that AI now handles 30-50% of their work—their headcount continues to grow, and layoffs are minimal. For instance, Salesforce laid off only about 5% of its workforce after claiming AI had replaced many roles, yet it hired more employees shortly afterward.