Part 11/16:
However, the reality proved more complicated. Large language models—powerful AI tools—soon revealed their shortcomings. For example, Accenture, a leading consulting firm, secured a $75 million contract with the U.S. Patent and Trademark Office to automate patent examination. Instead of speeding processing, AI algorithms misclassified applications and hallucinated references, leading the agency to ban generative AI entirely. Such failures highlight a paradox: while AI threatens many consulting services, it also offers a tool that consultants desperately need but cannot fully control or implement effectively yet.