Part 5/8:
Recognizing the importance of communication, Coughlin made concerted efforts to bridge gaps with the media and his team. He held closed-door meetings with reporters, created leadership councils of veteran players, and showed more vulnerability and authenticity outside the field. This shift helped reshape his image from a stern, distant figure to a respected leader capable of empathy and understanding. His approach cultivated loyalty within the team, transforming his reputation from one of strict discipline to one of inspiring excellence.