Part 10/14:
The Future of IT and Organizational Structure
Looking ahead, Mike predicted that the future of IT functions will involve closer collaboration with the business, transforming from support roles into strategic growth enablers. He explained that IT teams must now develop breadth of knowledge, combining technical fluency with financial, operational, and customer insights.
Rather than downsizing, organizations embracing AI will expand strategic, connective roles—more "firehose" of insights and innovation rather than mere maintenance. This requires rethinking skills, organizational boundaries, and leadership approaches, fostering a culture that sees technology as rocket fuel for growth rather than ballast.