Part 2/12:
Voss’s journey into negotiation began on the sharp edge of crisis. Originally a SWAT team member, he developed a fascination with decision-making under pressure. When recurring injuries made his role in tactical operations less viable, he transitioned into hostage negotiation—a field requiring acute emotional intelligence, calm precision, and strategic communication. His early work involved intense scenarios where lives depended on his ability to persuade, de-escalate, and understand others’ perspectives.