Part 3/12:
Training for such critical missions was by invitation or reputation, yet his commitment to learning was rigorous. Volunteering on a suicide hotline was a pivotal step, allowing him to experiment with negotiation techniques in personal contexts, validating that the skills could transcend high-stakes environments into daily interactions.
The Universal Nature of Negotiation
Voss emphasizes that negotiation isn’t exclusive to law enforcement or business; it’s embedded in all human interactions. Whether seeking a promotion, resolving family disputes, or simply asking for directions, understanding the core principles of influence and emotional intelligence makes a significant difference.
He highlights that effective negotiation is primarily about acquiring three commodities:
- Time