Part 5/12:
He stresses that empathy isn’t about personal agreement but about creating a shared emotional space. Neuroscientifically, it triggers neurochemicals like oxytocin—sometimes called the "bonding" or "truth-telling" hormone—which opens pathways for honest dialogue.
Silence and Its Tactical Advantage
A recurring theme in the discussion is the significance of silence. Many people feel uncomfortable with pauses, but Voss explains that silence can be a powerful tool. For instance, Elon Musk’s 22-second silence during interviews exemplifies deliberate strategic pauses that allow the other side to think and reveal more information. This shared silence builds rapport with analytical types ("analysts") and provides critical insight without aggression.