Part 2/12:
The speaker begins with a relatable anecdote about her recent interactions with health service providers, contrasting her expectations versus reality. She initially preferred a male service provider, believing men might be less overworked, but due to availability, she accepted a woman. This encounter underscores how personal biases and assumptions influence perceptions of competence, especially when societal norms or stereotypes are at play. Despite a positive experience at her physical therapy office—founded by her friend's parents—the frustration with inconsistent service illustrates how individual interactions can reflect larger societal issues.