Part 7/10:
The core of the failure lies in Disney’s disregard for the established Star Wars canon and fan preferences. The experience was riddled with characters and settings that fans despise or simply do not care about—particularly from the sequels, which remain unpopular among the core fanbase. Instead of embracing the original trilogy and the beloved characters that defined it, Disney ventured into controversial territory with new characters like Kylo Ren and Rey, creating a disconnect with the very audience they intended to attract.