Part 11/15:
Today, many feel that Panera no longer lives up to its reputation. Portions have shrunk, wait times have grown, and the menu feels more homogenized. The chain's seasonal offerings, once a highlight, have often fallen flat or been discontinued to streamline operations.
Additionally, cost-cutting measures—such as reducing staff, cutting amenities, and limiting seating—have led to a decline in service quality. The proliferation of kiosks and reduced dine-in spaces suggest a strategic pivot toward efficiency but at the expense of customer experience.