Part 6/8:
Lessons Learned—and Not Learned
This episode underscores a crucial lesson: ignoring or dismissing the fans' voice can lead to significant setbacks. Fans repeatedly expressed their disinterest and skepticism about the Galactic Star Cruiser, yet Disney pressed forward, betting on the franchise's popularity and perceived brand strength to carry the project.
Unfortunately, the results speak for themselves. By continuously pushing content and experiences that do not align with fan expectations or interests, Disney risks damaging its reputation and wasting enormous amounts of resources. The failure of the Galactic Star Cruiser is seen by many as a reflection of broader missteps in how Disney has handled the Star Wars universe in recent years.