Part 1/4:

Emergency Response Dispatch: A Real-Time Summary of a Highway Incident

Initial Dispatch and Situational Assessment

At approximately 7:15, emergency responders receive a call indicating a situation on the highway. The dispatcher queries whether a responder or personnel should be positioned at the scene or at a different location, known as Downer. The initial instructions suggest a prompt assessment of the scene, with a note to check the situation at a different location, Downer, possibly a staging or command area.