Part 2/16:
The Disappointing State of the Ritz Carlton
Despite their admiration for high service standards, the hosts express disappointment with the recent performance of Ritz Carlton hotels. Having once brought the luxury brand in for executive training, they acknowledge the decline in quality and service, revealing a nostalgic yearning for the excellence the brand once represented. This critique underscores broader concerns about how even the most revered brands can falter without consistent commitment to their core values.