Part 6/12:
Wayier emphasizes the importance of regular quality checks through his periodic visits to outlets, indicating a culture of continuous improvement and accountability. By tasting and evaluating coffee, he ensures quality while also subtly mentoring staff. This approach fosters a culture of pride and ownership among employees, reinforcing standards regardless of their abilities.
Additionally, the narrative explores team dynamics and the importance of valuing diversity. A company meeting, called "copi date," gathers staff from across outlets—highlighting transparency, communication, and shared purpose. Discussions include organizational structure, roles, and company values, all reinforcing a cohesive, inclusive workplace ethos.